Privacy Policy — jil10 Online Casino

1. Introduction

jil10 ("we," "us," "our," or "jil10") operates the online gaming platform accessible at jil10.com, serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines. As a responsible online casino operator, jil10 is deeply committed to safeguarding the privacy and personal data of every registered player and site visitor.

This Privacy Policy ("Policy") describes how jil10 collects, processes, stores, shares, and protects personal information in connection with your use of our platform, games, promotions, and support services. It also outlines the rights you hold as a data subject under Philippine law and how you may exercise those rights.

Please read this Policy carefully. If you do not agree with the practices described herein, you should discontinue use of the jil10 platform. For questions or concerns, our Data Protection Officer can be reached at the contact details provided in Section 14.

2. Personal Data We Collect

jil10 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of data we collect include:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Email address and mobile number
• Residential address (barangay, city/municipality, province)

2.2 Identity Verification Documents

• Copies of government-issued IDs (e.g., Philippine passport, SSS ID, UMID, PhilSys National ID, driver's license, PRC ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required for KYC

2.3 Financial Information

• GCash or PayMaya account details (mobile number linked to e-wallet)
• Bank account details for BPI, BDO, Metrobank, or other linked banks
• Transaction history including deposits, withdrawals, and bet records
• Source of funds declarations where required by AML regulations

2.4 Gaming and Behavioral Data

• Game history, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status)
• Customer support interaction records and chat transcripts

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 7)

3. How We Collect Your Data

jil10 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the jil10 platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

jil10 uses your personal data strictly for the purposes outlined below. We do not sell your personal data to third parties for marketing purposes.

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	ID documents, date of birth, selfie
Processing deposits and withdrawals	Financial and payment data
Providing gaming services and game history	Gaming and behavioral data
Anti-money laundering (AML) compliance	Financial data, transaction history
Fraud detection and platform security	Technical, device, and behavioral data
Customer support and dispute resolution	Identity, contact, and interaction data
Responsible gaming monitoring	Gaming behavior and self-exclusion data
Promotional communications (with consent)	Contact and preference data
Legal and regulatory compliance	All categories as required by law

5. Legal Basis for Processing

jil10 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration.
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional features, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

jil10 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary:

• KYC and identity verification providers: To verify your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment partners, solely to process your transactions.
• AML and fraud screening services: To detect and prevent money laundering, fraud, and other financial crimes.
• Game software providers: Limited technical data shared with licensed game providers to deliver gaming services.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or court order.
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to strict confidentiality obligations.

All third-party service providers engaged by jil10 are contractually bound to process your data only for the specified purpose and in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

jil10 uses cookies and similar technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game history display options.
• Analytics cookies: Help us understand how players use the jil10 platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content to you, subject to your consent.

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the jil10 platform.

8. Data Retention

jil10 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship.
• Support interaction records: Retained for 3 years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9. Data Security

jil10 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jil10 platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for account access.
• Regular security audits and penetration testing by independent security firms.
• Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with NPC notification requirements.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jil10:

• Right to be informed: You have the right to know what personal data jil10 collects and how it is processed.
• Right of access: You may request a copy of the personal data jil10 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 30 calendar days.

11. Children's Privacy

The jil10 platform is strictly intended for adults aged 21 years and older. jil10 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the jil10 platform, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

jil10 primarily processes and stores personal data within the Philippines. In cases where data is transferred to service providers located outside the Philippines (for example, cloud infrastructure or KYC verification services), jil10 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that meet the standards required by the National Privacy Commission.

13. Changes to This Privacy Policy

jil10 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email notification or a prominent notice on the jil10 platform at least 14 days before the changes take effect.

Your continued use of the jil10 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact jil10's Data Protection Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Account Username]
• Live Chat: Available 24/7 via the jil10 platform
• Response time: Within 30 calendar days for formal data subject requests; within 24 hours for general privacy inquiries

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. jil10 encourages you to contact us first so we can address your concern promptly.